Returns & Exchanges
At Medcursor, we stand behind the quality of our products and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely happy with your purchase, you can return your item in its original condition for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original packaging, ensuring all accessories, manuals, and power adapters are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label to your package and drop it off at the nearest authorized carrier location; please retain your tracking receipt for verification.
Receive Your Refund
Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing